Digital Servicing
Allow customers to digitally manage their purchases and accounts with our mobile and web applications.
Overview
Our iOS, Android and web applications allow customers who have successfully applied for credit to manage their accounts online. You can decide what functionality you want to offer digitally and customise the applications to create a seamless brand experience.
Key Features
Instant registration
Allow your customers to get instant access to view and manage their purchases online.
Realtime balances and payment
Your customers get up-to-date balance information, allowing them to easily see what they’ve bought and what they’re able to spend in real time.
Full customer lifecycle feature set
Allow customers to self-serve across the full lifecycle, from promoting offers and repeat spend, to supporting when things go wrong with a full suite of digital collections features.
App management flexibility
Remove the admin and delegate management of your app stores to us or keep control and we’ll integrate with your process.
Setting up Digital Servicing - Branding
The first thing we’ll need to set up Digital Servicing is details of your brand. You can configure the customer-facing name of your web and mobile applications, the URLs and SEO criteria they’ll use, as well as brand iconography and colours displayed.
Configuration
Digital Servicing Domain
To ensure your customers experience a unified brand experience, we will apply your own domain to the Digital Servicing platform.
| Item | Description |
|---|---|
| Production domain | This will be the URL that will be displayed on the browser when your customers are directed to the Digital Servicing platform to create their account for the first time or manage their account. URLs will be appended with the relevant paths. For example, the landing page will always be: www.reallygreatbrand.com/manage-my-account/login Note: you do not need customers to type in the full URL string. Redirects could be set up so www.reallygreatbrand.com/ redirects to www.reallygreatbrand.com/manage-my-account/login.However, consideration should be given to whether there will be a general marketing domain, as then you would need some distinction to be able to implement redirects. Example: - www.reallygreatbrand.com = marketing - www.online.reallygreatbrand.com = redirect to Digital Servicing |
| UAT domain | This will be the URL that will be used for your UAT domain, enabling you to test your features before production. We’ll agree this with you based on the production URL provided. |
| IP Addresses for UAT Access | To access our UAT environment, you’ll need to provide us with a list of IP addresses for us to whitelist. For security reasons, we are unable to whitelist any dynamic ranges. |
App and Web Branding
Supply us with the following information to get your brand up and running.
| Item | Description |
|---|---|
| App name | The name of your app. This would be displayed on the customer’s home screen on their device |
| App tagline Only required if NewTech is managing app store instance | The tagline that will be displayed alongside your app name in the App stores. |
| App display name Only required if NewTech is managing app store instance | The name of your app in search results and on the details page. |
| Description Only required if NewTech is managing app store instance | A description of your application and what it does. Carefully select a set of keywords that best represent your app and what users will search for to find your app and use them in your description. |
| Full description Only required if NewTech is managing app store instance | A description of your application and what it does. Carefully select a set of keywords that best represent your app and what users will search for to find your app and use them in your description. You can use a maximum of 4000 characters. |
| Keywords Only required if NewTech is managing app store instance | Some keywords that describe your application, separated by commas. Try to choose keywords which you think your users will be searching for. You can use a maximum of 100 characters. |
| Email address (marketing) Only required if NewTech is managing app store instance | Required for the app store setup. |
| Description metatags (web) | To set the description tags that will display in search results. Example: “The Demopay account manager lets you manage everything to do with your account in one place…” |
| Logo for header in app and web | SVG (SVG at least 300 pixels wide). Use a transparent background. Positive and negative versions are required for different background colours. |
| Product name | To be used contextually throughout Servicing, e.g. ‘manage your Newpay account’ https://github.com/NewDayCards/NewDay.Docs.DevPortal.Content/blob/update-related-pages/external/applications/digital-servicing/index.mdx |
| Web favicons | Required in the following sizes: 57 x 57 pixels 72 x 72 pixels 76 x 76 pixels 114 x 114 pixels 120 x 120 pixels 144 x 144 pixels 120 x 120 pixels 144 x 144 pixels 152 x 152 pixels |
| iOS app icon | App icon in 1024 x 1024 px size in PNG and SVG. Please note the same version of the icon will be displayed regardless of whether the customer is using light and dark mode on their device. Asset shape: Square (no round edges/ corners) Shadows: No shadows Transparency: No transparency Colour space: RGB Max file size: 1024KB |
| Android app icon | App icon in 512 x 512 px size in PN and SVG. Please note the same version of the icon will be displayed regardless of whether the customer is using light and dark mode on their device. Asset shape: Square (no round edges/ corners) Shadows: No shadows Transparency: No transparency Colour space: RGB Max file size: 1024KB |
| Primary color | Hex code It must meet AA accessibility colour contrast requirements on a white background. |
| Text on primary | Hex code It must meet AA accessibility colour contrast requirements on a white background. |
| Secondary color | Hex code |
| Text on secondary | It must meet AA accessibility colour contrast requirements on the secondary colour background. |